Wyndham City Council

Resilient
Wyndham
Strategy
Internal Showcase

What we found, what we built · July 2026
PaperGiant
AcknowledgementWyndham City CouncilCommunity Resilience MappingPaper Giant02

Acknowledgement of Country

Paper Giant acknowledges the Wurundjeri, Bunurong, Ngunnawal, Ngambri, Manbarra and Turrbal people as the Traditional Owners of the lands on which we regularly meet and work throughout Australia.

We also acknowledge the Traditional Owners of Country throughout Australia and recognise the continuing connection to lands, waters and communities. We recognise that this is unceded land. We pay our respects to Aboriginal and Torres Strait Islander cultures, and to Elders past and present.

TodayWyndham City CouncilCommunity Resilience MappingPaper Giant03

A working session, not a broadcast

01What 29 conversations told us about how Wyndham holds togetherThe strengths, the tensions, and what makes Wyndham distinctive
02The tool we built in response, liveWhy the research pointed to something more than a map
03Where it goes next, and the part your teams playKeeping it alive, and how you'd use it
·Two points where we stop and ask for your readYour judgement is part of the method
The ProjectWyndham City CouncilCommunity Resilience MappingPaper Giant04

What we did

  • Interviews with 29 participants across 17 conversations: council staff from seven departments, community sector leaders, community organisations, First Nations voices, and long-term residents
  • We asked what supports people here, where things break down, and what actually happens when a shock hits
  • Findings organised across the four dimensions of the City Resilience Framework, with a relational lens: not just what exists, but who it connects to
  • Three outputs: a literature review, the discovery research, and a mapping tool built for council to own
Part oneWyndham City CouncilCommunity Resilience MappingPaper Giant05
1
Part one

What we learned
about Wyndham

The strongest thing we found was already here.

Economy & SocietyWyndham City CouncilCommunity Resilience MappingPaper Giant06

The community does most of the building

  • Around 80% of activity across the 19 community centres is community-led: 330 to 340 regular groups generating their own programs
  • Cultural groups, faith communities, social clubs, learning groups and mutual support networks
  • Council's highest-leverage contribution is the platform: space, booking systems, and the relational support that helps groups get started
  • People who know the wider region told us Wyndham is more dynamic and connected than many other places
Around 80% of activity that goes on in our community centres is community led, by community, for community.
– Council staff, Libraries and Community Learning
The Connector EcosystemWyndham City CouncilCommunity Resilience MappingPaper Giant07

A layer of connectors makes the system work

  • Named unprompted in 14 of 17 conversations as how resilience actually works here
  • Community Connectors in centres, bicultural staff, informal community leaders, and WhatsApp translation networks
  • They extend the formal system's reach into communities it cannot access on its own
  • Their knowledge is built through years of relationships, and it lives with them rather than in systems
There's certain staff at those orgs working well together, then those staff move on, and all of a sudden that partnership is lost.
– First Nations staff
Leadership & StrategyWyndham City CouncilCommunity Resilience MappingPaper Giant08

Sixty groups on a whiteboard

The network exists. The trust inside it is thin.

They filled a whiteboard

A community working group named about sixty organisations they would want to partner with, then sorted them by sector, unprompted.

Then the harder question

If something went wrong tomorrow, how many could you actually call? The energy in the room shifted. People could name organisations, not people.

Three levels of connection

Awareness, familiarity, and operational trust. Most relationships sit at the first two. The third exists only where years of work have built it.

Compounding DisadvantageWyndham City CouncilCommunity Resilience MappingPaper Giant09

Barriers compound rather than add up

  • Transport is the trigger: when it fails, access to services, work, social contact and information all narrow at once
  • Language, housing, digital access and service awareness reinforce each other
  • Growth areas start with fewer building blocks, with communities forming "alongside paddocks", while established areas draw on decades of connection
  • What already works here: services that go to where people are, and connectors who respond to whatever presents
We've got pockets of Wyndham which are really well connected. And then we have our fringe areas, communities literally popping up alongside paddocks.
– Council staff
Cohesion & PreparednessWyndham City CouncilCommunity Resilience MappingPaper Giant10

Crisis response is strong. Everyday connection is shifting.

  • When an acute shock hits, Wyndham mobilises fast and across cultural and social boundaries, consistently across council and community
  • Between crises, participation has become more deliberate since COVID, and cost-of-living pressure is shifting the balance between those who can give help and those who need it
  • Organisations drawn into ongoing relief delivery cannot get back to the connecting work that built their crisis capacity in the first place
  • Crisis capability rests on a foundation of everyday participation. Maintaining that foundation is the work
When a crisis comes, everyone comes together, irrespective of which community, whether you were talking to each other before or not.
– Community member
Infrastructure & EnvironmentWyndham City CouncilCommunity Resilience MappingPaper Giant11

What the river told us

  • Nine out of ten participants in a place-attachment exercise named the Werribee River as their special place
  • 110 km of corridor working as free recreation, mental health support, connection, education and environmental stewardship
  • In a growth corridor with few third places, open space, libraries and community centres are where social contact actually happens
  • Dog parks, community gardens and the 24/7 library model all generate repeat encounters across cultural boundaries
People are looking for spaces, and this is where community centres and libraries are the spaces. They can come and sit there all day and not be moved on.
– Council staff, Libraries and Community Learning
LanguageWyndham City CouncilCommunity Resilience MappingPaper Giant12

The word "resilience" doesn't land

Consistently rejected

Community members reached past the term. Two practitioners in different parts of the west independently landed on "flourishing" instead.

A tension in the framing

Institutional language points at future threats. Community experience is about the present: am I connected, do I belong, is my family stable.

Same content, different frame

The sessions that struggled under the resilience banner drew people under the flourishing one. The language changed who showed up.

Resilience is pushed around everywhere, and people are just so tired of that word.
– Community sector practitioner
DiscussionWyndham City CouncilCommunity Resilience MappingPaper Giant13
Over to the room · 10 min

Platform, or bystander?

  • Most of what sustains connection in Wyndham is built by community, on platforms council provides
  • So what is council's role: witnessing that activity, or actively creating the conditions for more of it?
  • Where in your work does council already act as the platform? Where could it?
Facilitator: no resolution needed. The point is to surface how different teams see their role before the tool reframes it.
Part twoWyndham City CouncilCommunity Resilience MappingPaper Giant14
2
Part two

From a map
to a tool

You asked us for a map. The research told us a map wasn't enough.

The Internal FindingWyndham City CouncilCommunity Resilience MappingPaper Giant15

Nobody can see the full picture

  • The most consistent internal finding, across every department we spoke with
  • No comprehensive map of services, organisations and community assets existed before this project
  • Useful data sits in program-specific systems, and teams doing related work cannot see each other's efforts
  • Community members find services through word of mouth, churches and WhatsApp groups rather than council channels
There's still a gap in a mapping of everything that's run in Wyndham. It's still hard to know.
– Council staff, Libraries and Community Learning
Why We Went FurtherWyndham City CouncilCommunity Resilience MappingPaper Giant16

So we built more than a map

  • A static list would go stale within months, and miss what matters most: the connections
  • Paper Giant invested in-kind alongside the project, because the research showed the chance to build something genuinely more useful
  • A living, web-based platform: assets and relationships, geographic and network views, designed for council to own and update independently
  • 115+ assets across 11 wards and four CRF dimensions already, with the relational layer ready for you to build
The ToolWyndham City CouncilCommunity Resilience MappingPaper Giant17

Assets: formal and informal, side by side

Assets

115 assets found
Type
Domain
Wyndham Park Community CentreEconomy & Society
AMEP at WCECWhole of life
Club 60Health & Wellbeing
Aboriginal Services Network of the WestLeadership
Werribee River AssociationInfrastructure
Community ConnectorsHealth & Wellbeing
Western Gymkhana ClubEconomy & Society
Why it's built this way

The most effective assets we found are informal, and the least visible to planning. The register holds community-led groups and funded services in one view.

  • Filter by ward, domain, community group or population need
  • Community-led and service assets shown side by side
  • Verification status visible, because staff trust in the data was the recurring condition for use
Interface mock for the showcase. Swap for a live screen capture before Tuesday.
The ToolWyndham City CouncilCommunity Resilience MappingPaper Giant18

Network: the connections are the infrastructure

WCEC Network West Best Start Wyndham Park Humanitarian Ntwk single thread
Why it's built this way

This is the whiteboard exercise made durable. It maps where connection is deep, and where it is only awareness.

  • Referral pathways, partnerships, co-location and resource sharing
  • Connector hubs surface; isolated assets become visible
  • The pink thread shows where the system leans on a single relationship
Illustrative network view. Swap for a live capture of the relationship graph.
The ToolWyndham City CouncilCommunity Resilience MappingPaper Giant19

Workshop mode: built in the room

WORKSHOP MODE · LIVE
Wyndham Park Community Centreselected
+ Add connection to Community Connectorsdrawing…
Men's Shed groupnew asset
Session snapshots
today, 2:14pm
Why it's built this way

The research showed information alone doesn't shift capacity. Relationships and shared experience do.

  • Add assets and draw connections live, with the people who hold the knowledge
  • Every session snapshots automatically, so change over time stays visible
  • The map improves and the relationships deepen in the same session
Workshop mode concept. The feature council colleagues responded to most in early demos.
The ToolWyndham City CouncilCommunity Resilience MappingPaper Giant20

Gaps: see what's missing before a shock finds it

Coverage by ward

CRF dimension × ward · illustrative
WardHealthEconomyInfraLeadership
Werribee
Point Cook
Tarneit
Wyndham Vale
strong partial thin
Why it's built this way

The space between formal visibility and actual vulnerability is wide. Gap analysis makes it something council can act on.

  • Ward coverage scoring, because growth areas start with fewer building blocks
  • Sustainability risk, tracking funding end dates on project-funded work
  • Populations no asset currently serves well, and plain-language search for the rest
Coverage grid is illustrative only. Real scoring runs before Tuesday, then a manual sanity check.
Live demoWyndham City CouncilCommunity Resilience MappingPaper Giant21
Live in the tool

One place, properly

Demo asset: [chosen library] · rehearse the path end to end
  • What the tool knows about it: domains, communities served, connections, verification status
  • What sits around it: nearby assets, shared relationships, referral pathways
  • What's thin: connections we haven't captured yet, and how workshop mode fills them
Library chosen because library colleagues are in the room. Invite corrections live; every fix is the tool doing its job.
Live · DiscussionWyndham City CouncilCommunity Resilience MappingPaper Giant22
 A real gap, from the data · 10 min

Does this mean anything?

  • The data isn't complete yet, so this is a question, not a conclusion
  • Does this match what you see on the ground?
  • If it's real, would it change anything you're planning?
Facilitator: insert one gap that survives the manual check. The conversation is the outcome, and it shows exactly how the tool is meant to be used: a prompt for judgement, not a verdict.
Part threeWyndham City CouncilCommunity Resilience MappingPaper Giant23
3
Part three

Keeping it alive

A resilience strategy doesn't operate on a snapshot.

How You'd Use ItWyndham City CouncilCommunity Resilience MappingPaper Giant24

Two ways to use it, both valid

A

Point in time

A deep refresh each strategy cycle, giving plans and reviews a shared evidence base.

  • Strategy and community plan development
  • Reviews and monitoring
  • Updated in a focused burst, then held
B

Living map

Teams who work with organisations every day, updating as they go.

  • Community strengthening and inclusion
  • Placemaking
  • Emergency management

The tool supports both. The open question is which teams want which, and that shapes governance and who pays for what.

Next StepsWyndham City CouncilCommunity Resilience MappingPaper Giant25

What happens next

01

Ownership transfers

Council owns the tool and the data. Paper Giant supports the transition.

02

The data deepens

Connections between assets, community-reported assets, and ongoing verification.

03

A modest investment keeps it alive

Enough to keep it hosted, maintained and improving. We'll talk figures once the room signals demand.

04

Beyond Wyndham

We're exploring how the approach could serve other organisations. Wyndham is first, and shapes what it becomes.

The AskWyndham City CouncilCommunity Resilience MappingPaper Giant26

What we're asking of this room

01Tell us where the data is wrong. Corrections make it better.
02Nominate the assets and connections your team knows that aren't captured yet.
03Tell us how you'd use it. Weekly, or once a cycle, both are useful to know.
04One contact per team for the next round of workshop sessions.

Thank you

Built by Paper Giant with Wyndham City Council, on research with 29 participants across 17 conversations, and designed to keep learning as Wyndham grows toward 500,000 residents.
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